Refund/Exchanges

We want to make sure you are 100% happy with your purchase. All returns must be accompanied by a return number and original packaging.

For a return number please use one of the following methods to contact us:

1. Email us at contact@austenson.com
2. Use the contact form
3. Call us on (650) 678-2974, Monday to Friday, 9am – 5pm .

Please fill in as much detail as possible about your return or exchange if using the online forms/email

Contact must be made within 2 days of receiving the order. If the order has not yet shipped, we will happily refund, no questions asked.